FAQ

Welcome to the CasefactoyIndia Helpdesk page. Browse through the answers to Frequently Asked Questions or send in an email with your query and we’ll get back to you.

Frequently Asked Questions

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Your online transaction on CASEFACTORY is secure with the highest levels of transaction security currently available on the Internet. CASEFACTORYINDIA uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on CASEFACTORYINDIA are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

CASEFACTORYINDIA realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Your order takes 48hrs time to process. As soon as your order has been dispatched from our warehouse, you will get a confirmation message through mail including your tracking information.

We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated Delivery time depends on the destination to which you want the order shipped. Usually it takes 5-7 days.

All deliveries are scheduled through reputed couriers. You will be informed when the we ship your consignment and will also be provided with a Tracking number through MAIL to your MAIL ID. All items are insured for theft and damages during transit.

If you are not comfortable making an online payment on Casefactoryindia.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With COD you can pay in cash as and when the order arrives at your destination.

There are NO hidden charges when you make a purchase on Casefactoryindia.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. NO-HIDDEN Delivery charges will be added to your purchase. All the prices mentioned in the page is inclusive of shipping.

You can always drop a SMS or text in whatsapp @ +91 8056268891 or drop a mail @ casefactorychennai2015@gmail.com.